Contact Us
Have a question? Need support? Want a custom quote for high-volume screening? Our team is here to help. Reach out and we’ll respond within 24 hours.
Ways to Connect
Choose the option that works best for you.
Live Chat
Available in dashboard
Instant response during hours
Best for quick questions
Contact the Right Team
Get faster help by reaching the right department directly.
🛒 Sales & New Accounts
Interested in BackgroundChecker.com for your business? Our sales team can help with:
- ✓Product demonstrations
- ✓Custom package configuration
- ✓Volume pricing quotes
- ✓Enterprise solutions
- ✓Integration planning
Email: sales@backgroundchecker.com
Phone: 1-800-BGC-CHECK ext. 1
🔧 Technical Support
Already a customer? Our support team can help with:
- ✓Account and billing questions
- ✓Order status inquiries
- ✓Report interpretation
- ✓Platform troubleshooting
- ✓Compliance questions
Email: support@backgroundchecker.com
Phone: 1-800-BGC-CHECK ext. 2
💻 Developer & API Support
Building an integration? Our developer team can help with:
- ✓API documentation
- ✓Integration architecture
- ✓Webhook configuration
- ✓SDK support
- ✓Sandbox environment
Email: developers@backgroundchecker.com
Docs: API Documentation →
🤝 Partnerships
Interested in partnering with BackgroundChecker.com?
- ✓Reseller partnerships
- ✓White-label solutions
- ✓Affiliate programs
- ✓Technology integrations
- ✓Strategic alliances
Send Us a Message
Fill out the form and we’ll get back to you within 24 hours.
Are You a Candidate?
If you’re the subject of a background check, we can help.
Request Your Report
You have the right to request a copy of your background check report.
Dispute Information
If you believe information in your report is inaccurate, you can file a dispute.
Self-Service Resources
Find answers quickly with our help resources.
Office Locations
Our headquarters and regional offices.
🏢 Headquarters
BackgroundChecker.com
123 Verification Way, Suite 500
San Francisco, CA 94105
Hours: Mon-Fri 8am-6pm PT
🏢 East Coast Office
BackgroundChecker.com
456 Screening Street, Floor 10
New York, NY 10001
Hours: Mon-Fri 8am-6pm ET
🏢 Operations Center
BackgroundChecker.com
789 Research Park Drive
Austin, TX 78701
Hours: Mon-Fri 7am-7pm CT
Note: Our offices are not open for walk-in visits. Please schedule appointments in advance.
Enterprise Support
Premium support options for high-volume customers.
What Enterprise Customers Get
- ✓Dedicated account manager — Named contact for all your needs
- ✓Priority phone support — Skip the queue, direct line
- ✓Slack channel — Real-time communication with our team
- ✓Quarterly business reviews — Strategic planning sessions
- ✓Custom SLA — Guaranteed response times
- ✓Onboarding support — Help getting started
Qualify for Enterprise Support
Enterprise support is available for customers who:
- ✓Process 500+ background checks per month
- ✓Require custom integration support
- ✓Need dedicated compliance assistance
- ✓Operate in multiple states or countries
Contact FAQs
Quick answers to common questions.
What are your support hours?
Our support team is available Monday through Friday, 8am to 8pm Eastern Time. Live chat is available during business hours through your dashboard. Email support is available 24/7 with response within 24 hours.
How quickly will I get a response?
We respond to all inquiries within 24 hours, typically much faster during business hours. Enterprise customers with dedicated support get priority response times as specified in their SLA.
How do I get a custom quote?
Contact our sales team at sales@backgroundchecker.com or call 1-800-BGC-CHECK ext. 1. We’ll discuss your needs and provide a custom quote, typically within 24 hours.
I’m a candidate — who do I contact?
If you’re the subject of a background check, please visit our Candidate Portal or email candidates@backgroundchecker.com. We can help you request your report or file a dispute.
Do you offer phone support?
Yes. Phone support is available Monday-Friday 8am-8pm ET at 1-800-BGC-CHECK. Volume customers also get priority phone access with shorter wait times.
How do I report a security concern?
For security concerns or to report a vulnerability, please email security@backgroundchecker.com. We take all security reports seriously and will respond within 24 hours.
Ready to Get Started?
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